 | Will Webservio's employees have access to my emails? | |
 | No. All of your emails are stored in a format that is not readable. We allow very limited access to the servers and therefore your emails are safe. |
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| Does your email hosting come with anti-spam protection? | |
| Yes, Webservio's email hosting comes with anti-spam protection. |
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| Does your e-mail hosting come with anti-virus protection? | |
| Yes, Webservio's e-mail hosting comes with anti-virus protection. |
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| Our organization has many departments. However, each department may have common users. I want the ability for certain users to receive emails for other departments too. Can Webservio's email hosting handle this? | |
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Yes. This can be done by the use of email aliases. Let's say you have many employees in your firm, and John needs to receive all emails sent to sales@yourfirm.com. John also needs to receive the emails going to hr@yourfirm.com. In this case, we would define both sales@yourfirm.com and hr@yourfirm.com and add John as a user to each of them. Similarly, we can apply this procedure to as many users as you want.
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| My email is currently with another hosting provider. Can I use your email service without any interruption in my email service? Do I also have to transfer my domain to you? | |
| Yes, you can transfer your e-mail service to us from your existing provider with no interruption. It is as simple as changing the MX record to point to us. Although we recommend that you transfer your domain to us, it is not necessary. |
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| What is an MX record and how does your solution work? | |
| An MX (email exchange) record is an instruction within a DNS (domain name system) that routes the e-mail for the domain to the correct mail server. Without a valid mail exchange record, one cannot send and receive emails. When a message is sent to an email address, that piece of mail is routed through to the mail server whose MX record is listed in the DNS. When you sign up for Webservio's SpamWeeder solution, your email will be routed to our anti-spam portal by using MX records we provide. Once the messages have been filtered through our portal, we will relay the mail to the correct mail server as specified with your email exchange record. |
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| How do I keep my email in box from reaching its maximum capacity? | |
| If you use an email client such as Microsoft Outlook or Outlook Express, under Advanced Settings be sure you do not have a checkmark under delivery to leave a copy of the message on the server. If this is marked, copies of all email messages will be left on the server and require manual deletion. Otherwise, your email in box will reach its maximum size.If you require an increase in your mailbox size limitations, please submit a ticket to Webservio Support . |
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| How do I delete an email account? | |
| Log in as the email administrator. Choose User Administration from the drop down box in the upper right corner. In the User Administration box, select the account you want to delete. Click delete.****Be sure you have manually forwarded emails you need to access to another user before you delete the account. |
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| How do I reset an email password? | |
| Log in as the mail admin for your domain and click User Administrator from the drop down box in the upper right corner. In the User Administration box, select the email account from the drop down box and click on "Change Password." You will be asked to confirm the password.For assistance logging in as the User Administrator, please go to http://www.webservio.net/support/imail/index.cfm. If you do not have your admin access information, please contact support@webservio.net. |
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| How do I create an alias for my email? | |
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To create an alias, login as the administrator of your domain to our web interface. Please refer to your hosting sheet for the exact link (for some users it is http://mail2.webcentric-tn.com:8383 and for some users it is http://mail3.webcentric-tn.com:8383).After logging in you will see the following menu: Click on Add as shown below:Create the alias name you would like. Please note tha |
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| I am moving my hosting from my current hosting provider to Webservio. What steps do I need to take to ensure that my emails are not lost during this switch? | |
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INSTRUCTIONS TO HELP PREVENT EMAIL INTERRUPTION DURING HOSTING TRANSFER TO WEBSERVIO1. We will send you the admin username and password so you can access Webservio's web-based mail and administer the email accounts. To access Webservio’s online mail interface, you will click on the link supplied and type in the admin username and password provided.2. Once you have accessed Webservio's online mail portal, you need to create email accounts for each of the email users. For example, if your organization has three employees who will use email (Jane, Peter, and Larry), you need to create the username and passwords using web mail. For a usage tutorial on web mail, please |
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| I keep receiving an error message 0x8004210A when trying to send emails via Outlook and Outlook express? | |
| This is a timeout error that is notoriously difficult to diagnose. I can be caused by high latency on your network or internet connection, large or corrupted attachments failing to download in a timely fashion, Anti-Virus software installed on your machine, or a problem with the email client software itself. For Outlook 2002, it may be possible to resolve the issue by installing the patch from Microsoft: Outlook 2002 Patch
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| Outlook Express is blocking attachments. What can I do to view these attachments? | |
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Sometimes, outlook express blocks attachments and hence does not allow you to view them. It may give out a message something like this:To resolve this issue, you need to turn off the "Do not allow attachments to be saved or opened that could potentially be a virus" option:1.) Start Outlook Express 6. 2.) On the Tools menu, click Options. 3.) Click the Security tab, click to clear the Do not allow attachments to be saved or opened that could potentially be a virus check box under Virus Protection, and then click OK. |
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| How to add email account to Outlook Express? | |
| You may need to refer to your Web or Email Hosting Customer Support sheet to properly configure Outlook Express. Please note steps which refer you to your Hosting sheet. Step1: Click on Tools>>Accounts. The following dialog box will appear as shown below. Select "Add" and then select "Mail" as shown: Step2: Enter the name you would like to display: |
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| How to add email account to Microsoft Outlook? | |
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You may need your Web Hosting or Email Hosting Customer Support information sent to you upon sign up to properly configure Microsoft Outlook. Please note steps which refer you to your support sheet.Outlook 2016/2019Important:Outlook 2016/2019 can only connect to Exchange using Autodiscover feature. A special DNS record must be configured for your domain in order for you to take advantage of the Outlook 2016/2019. Outlook 2016/2019 profile cannot be created with Outlook Profile Helper tool.Outlook 2016/2019 does not support manual setup for Exchange accountsOutlook 2 |
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| I can receive email but cannot send through Microsoft Outlook or Outlook Express | |
| Contact your Internet Service Provider (ISP).If your outgoing mail server is not set up as a Webservio mail server, you must contact your ISP.If your outgoing mail server is set to a Webservo mail server, you may need to contact your ISP.At times internet providers block TCP port 25 which is also called the SMTP port. This will prevent your Outlook or Outlook Express to connect to our mail servers for sending emails. You must contact your internet provider to resolve the issue if you wish to continue to send emails through port 25. Alternatively, you can change your smtp port settings to alternative port 587. This should allow you to send emails. Your Anti-Virus software may be interfering with your Outlook Express.This issue can also be caused if you have Anti-virus software which can interfere with Outlook Express. Please visit the following link for more details: |
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| Do you backup emails that are sent to my domain? | |
| No. We do not backup emails that are sent to your domain if you are using our email hosting or shared web hosting services. Should your emails get deleted by a malicious person or by accident, we will not be able to restore your emails. We strongly recommend that our customers set up an email client in order to save their emails on their hard drive. If you have important emails, it is a good idea to back them up by downloading them into an email client, or by saving the email content on your computer.If you need a more reliable email backup solution, then please contact sales@webservio.net, and one of our representatives will be glad to help you. |
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| Do your servers support different e-mail clients? | |
| All of our hosting servers support standard e-mail clients. You may use any standard POP3/SMTP client to send or receive email. Some of the ones we have noticed are used most often include (in no particular order): Entourage (for Macs)Eudora Eudora LiteIncrediMail MacMail (for Macs)Mozilla Thunderbird Netscape 6.x or laterOpera Outlook Outlook Express |
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| Why do I get a "550 Relaying Not Allowed" error message when sending email? | |
| Two main reasons why this error message occurs: 1. Your Internet Service provider (ISP) has blocked the SMTP server by blocking port 25. This means that you can no longer use the SMTP server as provided by us to you to send email out from your domain. Your ISP blocks this port to prevent fraud and spam, and hence they have you use their SMTP server to monitor the activity. Call your ISP and ask them to open port 25 (most of them may not do this, but you can give it a try). If they refuse to do this, then the other option is to use your ISP's SMTP server for sending out email and use your domain's POP3 server for receiving email.2. The other reason for this message is if the "My outgoing server (SMTP) requires authentication" option is not checked in your email client (such as Microsoft Outlook). Please make sure this option is checked. |
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| How do I add more email users to my domain? | |
| Please visit our Email Tutorials and select 'Add user' from the dropdown to include additional email users. |
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| My email is not working. What should I do? | |
| Please check the following:1.) Has your domain expired? To check if your domain has expired, go to https://www.webservio.net/ipanel/domainuser_login.aspx or go to http://www.dnsgoodies.com and do a Whois Lookup.2.) Are you inputting the correct username and password? If you are unsure what your username or password is, please refer to your customer support information or contact your email administrator.3.) Are you using an AOL browser when using webmail? There are some conflicts when using the AOL browser.4.) Is your Internet connection on?To ch |
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| I receive the following error when I try to send/receive email: 'Task 'domainname.com - Sending' reported error (0x800CCC7D) : 'Your outgoing (SMTP) server does not support secure connections. | |
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Outlook is configured incorrectly to require a Secure SocketsLayer (SSL) connection. Solution: Uncheck 'This server requires a secure connection (SSL)' checkbox in theTools>Accounts>Advanced Properties of MS Outlook.
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| Why am I receiving this message: User johndoe Host domainname.com Your mailbox is nearly full, please remove some messages. | |
| To ensure the quality of our services, the size of the mailboxes have a limited disk capacity based on your hosting plan. If you leave copies of messages on the mail server, and you reach 80% of the capacity, you will receive this message. In order to stop receiving the message, please delete messages from the mail server to make the mailbox size smaller. |
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| What is my incoming/outgoing mail server? | |
| Please contact your administrator in your company for your customer support information sent to you during your set up. If you cannot locate your administrator or your customer support sheet, contact support@webservio.com and request a copy of your customer support sheet. |
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| What is my email password? How can I change it? | |
| Please contact the email administrator in your company to reset your password. |
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| Why can't I delete my emails from the server? | |
| Large emails delay deletion time of emails from the server. To prevent manually deleting emails from the server, be sure your e-mail client is set to not leave a copy of your email messages on the server. To do this in Outlook, go to Tools - Email Accounts - Change - Advanced Settings. Under Advanced Settings, be sure you do not have "Leave a copy of message on the server" check marked. |
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| What is an email header? | |
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The email header is the information that travels with every email, containing details about the sender, route and receiver. It is like a flight ticket: it can tell you who booked it (who sent the email), the departure information (when the email was sent), the route (from where it was sent and how did it arrive to you) and arrival details (who is the receiver and when it was received). As when you would book a flight ticket with a false identity, the same goes for emails: the sender can partially fake these details, pretending that the email was sent from a different account (common practice for spammers or viruses).
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| The message could not be sent because one of the recipients was rejected by the server. The rejected email address was username@yourdomaname.com. Error Number: 0x800CCC79 | |
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To fix this problem when sending mail from Outlook Express:1. Open Outlook Express, and click Tools2. Click on Accounts3. Click on the email account that you have an issue with and then click Properties4. Click Advanced5.
On this screen remove the checks from the boxes This server requires a
secure connection for both Outgoing mail (SMTP) and Incoming mail
(POP3).To fix this problem when sending mail from Microsoft Outlook:1. Open Microsoft Outlook and click Tools2. Click on Email Accounts3. Choose "View or change exisitng e-mail accounts" and click Next4. Highlight the email account that you have an issue with and click Change5. Click More Settings6. Choose the Outgoing Server Tab and check "My outgoin |
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| How do I access my email using the Web? Is this called webmail? | |
| Yes. Webmail allows you to read and send emails using a Web browser.
All you would require is an Internet connection and a Web browser (such
as Internet Explorer or Safari or Mozilla Firefox).To access your email
through the Web, please use the following steps:a.) Open a browser such as Internet Explorer or Mozilla Firefoxb.) Please enter one of the following 2 links as setup by our support group. http://mail2.webcentric-tn.com:8383 OR http://mail3.webcentric-tn.com:8383 .c.)
Login using your complete email address as the user ID. For example, if
your email address is john@test.com, then the user ID on the above
webmail login page is john@test.com. |
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| How do I configure my BlackBerry device to send and receive Emails? | |
| For BlackBerry setup, you will need to create a forwarding account
using the BlackBerry Internet Service website, which is a service
operated by BlackBerry (Research in Motion Limited.) The exact web
address of the BlackBerry Internet Service depends on your wireless
service provider. To locate the address of your service provider's
BlackBerry Internet Service website, click the link and then select your
wireless provider from the list at the bottom of the page:http://www.blackberry.com/support/client/index.shtml
You should be able to consult your wireless service provider's
documentation for more information on accessing the BlackBerry Internet
Service websi |
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| Can I delete multiple emails from the Web-based interface at http://mail2.webcentric-tn.com/IClient? | |
| Yes!It is possible to delete multiple emails from the email server at http://mail2.webcentric-tn.com/IClient. Please follow these steps:LoginSelect a message you wish to deleteHold "Ctrl" and select any other messages you wish to deleteClick "Delete" from the choices at the top.
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| The "root" user is taking up email space. How can I manage this account? | |
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The root user contains any error messages regarding your domain.
These messages are sent to "postmaster@domain.com" and are saved in the
"root" folder.By logging in to your email admin account, you have three options to manage this user's space:1.
Log in as admin, go to "User Administration," click on "root," go to
"File Directory" and delete the files in the file directory. (Please
note, this will need to be done regularly.)OR 2. Log in as
admin, go to "User Administration," click on "root," go to "Alias
Administration," and change "postmaster" to an account that you check
regularly so that this new user will receive emails previously going to
"postmaster" and landing in the "root" account. (Please note, this will
increas |
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| How to add an email account to Thunderbird | |
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You may need your Web Hosting or Email Hosting Customer Support
information sent to you upon sign up to properly configure Thunderbird.1. Select Tools from the top menu and click on Account Settings2. At the bottom, select the Account Actions dropdown menu and click on Add Mail Account...3. Enter the information. For Email address, make sure to use the full address (name@domain.com). Then click Continue.4. Thunderbird will try to search for the info, but click on Manual Config and use these settings:Select IMAP or POP3 from the Incoming dropdown menu, depending on your preference.Server hostname: refer to your technical support sheet for the incom |
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| I receive error 0x800CC0F when attempting to send emails via Outlook and/or Outlook Express. | |
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Your Internet Service Provider (ISP) may be blocking port 25 traffic
to all mail servers other than their own. This is a common occurrence
as ISP's step up efforts to combat spam. In order to resolve this
issue, please modify your SMTP port settings within Outlook or Outlook
Express to alternate port 587.
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| How do I examine / extract message header in Outlook | |
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To extract email headers from Outlook 2010 and newerDouble click on the spam messageSelect the File tabSelect PropertiesHighlight all of the text in the box labeled "Internet Headers"To send the header information, please copy (Ctrl-C) and paste (Ctrl-V) the information into a new email message or .txt document.To extract email headers from Outlook 2007Double click on the spam messageOn the |
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| How do I analyze message headers in Thunderbird? | |
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To extract email headers from Thunderbird:Double-click the message to open it in a separate window.From the View menu, select Headers > All.Click the Forward button to forward the email to a third party.Do one of the following:View the message as is (with full headers) to the required address, or:Select the header and copy and paste it into a new message.Copy and paste the header into the Header Analyzer, and click Analyze Header.
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| Why do I receive messages on either my smartphone or my workstation Outlook account, but not to both? | |
| The
most common reason messages are delivered to one device (cellphone) but
not to your Outlook account is because the mail server believes the
message has been delivered once it hits either your cell phone or
BlackBerry. We
highly recommend creating an alias that points to 2 user accounts.
This way, all messages will be sent to both accounts. One can be used
to pull messages into your BlackBerry device, while the other can be
used to pull messages into your workstation Out |
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| How do I deliver valid quarantined messages to my inbox? | |
| To deliver "false positives" to your inbox:Login to your quarantine at: http://portal3.mxshelter.comSelect the "Junk" tab if it isn't automatically selected for you.Click the Subject Line of any message to safely view its contentsIf you believe the message is valid, click the corresponding Deliver buton
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| Email SMTP 5XX error codes | |
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Possible 5xx codes
500 - The server could not recognize the command due to a syntax error.501 - A syntax error was encountered in command arguments.502 - This command is not implemented.503 - The server has encountered a bad sequence of commands.504 - A command parameter is not implemented.550 - No mailbox by that name is currently available.551 - The recipient is not local to the server. The server then gives a forward address to try.552 - The action was aborted due to exceeded storage allocation.553 - The command was aborted because the mailbox name is invalid.554 - The transaction failed. Blame it on the weather.
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| What is SPF | |
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A SPF (Sender Policy Framework) is a way to allow you to restrict
which mail servers are allowed to send email for your domain name.
An example of an SPF would be : example.com. TXT "v=spf1 -all"
SPF records are TXT records placed into a domains DNS. To setup a SPF record we recommend using the following link:
http://www.openspf.net/dns.html
Please note, forwarding emails can sometimes break the SPF. If this
is the case we reccomend using SRS (Sender Rewriting Scheme). More
information about this can be found here:
http://www.openspf.net/SRSIf the above links do not work please see http://www.open-spf.org/Tools/***** Additional notes for Webservio customers:If you are using Webservio Strata Mail email systems the SPF should be : "v=spf1 a mx ip4:208.82.180.0/22 ip4:208.82.180 |
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| Examine Email Headers (AOL, Hotmail, etc) | |
| AOL Email
The email files are in an html format. The objective is to save the file in html format. This can be done as follows:
Open the email message you want to save, as if you were reading it -
Near the top, at the bottom of the To: / From: section, click on
"Details" to reveal the header. (you could simply copy and paste this
information also) Move mouse cursor to the top tool bar, click on "File"
Move mouse cursor to "Save as..." and click. Identify which directory
you would like to save the file in. This is done using the normal save
function of Windows. If you are not real comfortable with directories,
save the file in "Desktop". This will have the file icon visible on you
regular desktop screen and very easy to find later on. Provide a name of
the file in the "file name" box. Select the "type" as "html" if
possible. If your browser d |
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| If you have changed the IP address of your Mail Server | |
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An IP address change does not affect your Mail Bagging or Spam Filtering Service since we normally set delivery routes using the mail server hostname for delivery. However it can take up to 72 hours for DNS changes to propagate. The time really depends on your DNS provider. Until the change has propagated, our systems would still try to deliver to the old IP address.
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| MX Records for Shared Mail Bagging With SpamWeeder Premium | |
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Shared Mail Bagging with SpamWeeder Premium public MX records:MOST RECENT - ALL CLIENTS SHOULD UPDATE TO THESE MX RECORDS BEFORE 4/30/21:mxc1.mailshelter.commxc2.mailshelter.commxc3.mailshelter.commxc4.mailshelter.comOLDER - PRIOR TO 3/22/21mx1.mailshelter.commx2.mailshelter.commx3.mailshelter.commx4.mailshelter.com
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| When using Webservio services, will my outgoing emails be rejected by recipient mail servers due to failing a reverse DNS lookup? | |
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Message bounces due to a reverse DNS lookup are caused by the intended recipient's mail server. Some mail servers may employ a reverse DNS lookup as a means to detect possible spam. This could pose a problem for anyone using hosted spam filtering or email routing services, since the public MX records will be pointing to that service rather than the mail server itself. Most reverse DNS lookups simply look to see if the IP of the sending server has a PTR record which assigns a name to the IP. All of Webservio's filtering, routing, mail bagging, and email continuity servers have PTR records, so reverse DNS lookups should not cause any delivery problems.
Occasionally, a receiving mail server is configured to compare part of an email to the MX records for the sending domain. However, this is not a recommended configuration because MX records are used to designate a location for inbound mail delivery and do not mandate that the server which receives inbound mail is the same s |
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| How to view an email header in Outlook 2010 | |
| Open the specific email message of interest in a new window by double-clicking its line in the email summary pane.Go to the “File” tab in the new window and click on the “Properties” button.Note
that if you go to the “File” tab in your main Outlook window (as
opposed to the window that you popped up with a single email message),
it will not have a “Properties” button, because these are specific to a
single message rather than the whole application.When you click the “Properties” button, a new Properties window should pop up:The headers are in the bottom portion of the window. Copy and paste to
an editor in order to view them in a more convenient manner. |
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| What are the port settings used to setup a StrataMail or Email Continuity email account? | |
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Use the following port settings when configuring your email account in your email client (Outlook, Thunderbird, etc.) or phone/mobile device. SSL-based Ports This is the recommended configuration for Webservio services.SMTP SSL 465
POP3 SSL 995
IMAP SSL 993
Traditional Ports
SMTP 25 (mostly blocked to public network to prevent spammers from sending emails directly with port 26 being used instead)
POP3 110
IMAP 143
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| How to Migrate and Copy Emails from an Existing Account to Webservio's Email Hosting Services | |
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Before completing the following steps, you must have received notification from our support staff that your new email hosting service has been created. Typically, an administrator must then add email accounts to the new email hosting service. Proceed below only after email users have been created!1. Create a NEW account in your desktop email client - DO NOT DELETE YOUR CURRENT, ORIGINAL EMAIL ACCOUNT. Use these settings:Account Type: IMAPIncoming Server Port: 993Outgoing Server (SMTP) Port: 465For additional instructions, refer to the applicable guide for your email client:OutlookThunderbird2. Once you have created a NEW account, you need to make it the default account. |
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| How to take a backup of emails within your email client | |
| Outlook 2013:http://office.microsoft.com/en-in/outlook-help/export-or-back-up-messages-calendar-tasks-and-contacts-HA102809683.aspxOutlook 2010:http://office.microsoft.com/en-in/outlook-help/export-outlook-items-to-an-outlook-data-filepst-HA102534110.aspxOutlook 2007:http://office.microsoft.com/en-in/outlook-help/export-outlook-items-to-a-personal-folders-filepst-HA102538007.aspxApple mail: Extracted from: http://support.apple.com/kb/ht2980#mailTo manually back up Mail messages (emails)To back up entire mailboxes (where Mail stores messages), such as your Inbox, follow these steps:1. Quit Mail if it's open.2. From the Finder's Go menu, choose Home.3. Open the Library folder.4. Copy the folder "Mail" to your backup location, such as a different volume or burnable disc.Important: |
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| How to whitelist or blacklist a domain or email in SpamWeeder Premium | |
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Log in as the domain admin and under Domains Overview select the domain to modify.Scroll down to the section titled Incoming Protection SettingsIf you wish to whitelist or blacklist certain incoming messages (the most common scenario), select Sender Whitelist or Sender Blacklist. If you have outbound filtering enabled and wish to bypass filtering for emails sent to certain recipient(s), select Recipient Whitelist or Recipient Blacklist.Select the blue text with the plus symbol that says something like "Add blacklist sender" or "Add whitelist recipient"In the Address field, type in the domain name or email address that you wish to whitelist or blacklist.Click Save.If you are unsure what to put in the Address box: |
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| Configuring SMTP Connector in Microsoft® Exchange 2007 and 2010 | |
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Send Connectors allow Exchange Server to route all outbound email through
another SMTP server. To configure a send connector:1. Open the Exchange Management Console and click Organization
Configuration > Hub Transport > Send Connectors. 2. Right-click in the list in the center pane and select New Send Connector. 3. In the wizard,type a name for the connector (ie Outbound Mail to SpamWeeder Premium) and from the Select the intended
use for this Send Connector drop-down list, select Custom. Click Next. 4. In the Address Space page, click Add and select SMTP Address Space. Enter * as the domain, cost=1, and check
Include all subdomains5. Click OK, then click Next. 6. In the |
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| How to Create Exchange Account in Outlook 2016 | |
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Important: Outlook 2016 can only connect to Exchange using AutoDiscover
feature. A special DNS record must be configured for your domain in
order for you to take advantage of the Outlook 2016. Currently Outlook 2016 profile cannot be created with Outlook profile helper tool.Outlook 2016 doesn't support manual setup for Exchange accounts.Outlook 2016 does not support Exchange 2007 mailboxes. Only Exchange 2010 and later versions are supported. |
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| How To Report Spam To Edgewave | |
| How do I submit a spam sample to improve my Edgewave spam filter?
The easiest way is to download Edgewave's
Report Spam Plug-in for Outlook and you can just click a button in the
rare instance any spam leaks through. You won’t need it often, but it
makes your users feel good to be involved in the process of eliminating
spam!
> Click here to install the Report Spam Plug-in for Outlook
Only samples sent as RFC-2822 attachments can be processed; samples
in other formats will not be processed. Email spam samples to: spam@edgewave.com. Spam samples sent to spam@edgewave.com as
RFC-2822 attachme |
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| VIPRE Email Security (aka FuseMail) IP Ranges | |
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To
ensure all messages filtered by VIPRE Email Security (aka FuseMail) are delivered to your mail
server, please add the following list of IPs to your firewall and/or mail server prior to redirecting your MX
records.
Subnet IPSubnet MaskNet MaskIP Range208.70.128.0255.255.248.0/21208.70.128.0 - 208.70.135.25572.35.12.0255.255.255.0/2472.35.12.0 - 72.35.12.25572.35.23.0255.255.2 |
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| How to create a distribution list in IzzyMail | |
| Directories and Groups
The leftmost pane displays a list of address directories and contact groups within each of the directories.
Depending on your server configuration and installed plugins you might see multiple directories but there’s at
least one directory which contains your personal contacts.
Contact groups are handy to organize your contacts. They can also be selected when composing an email message and will
enter all members as a recipient. Groups will also appear in the auto-completion list
when you start typing in the recipient field. A contact can be assigned to multiple groups.
Click a directory or a group in the list to show the contained contacts in the list on the right.
The currently selected directory or group is highlighted in the list.
Create a Contact Group
In order to create a new contact group, first select the directory you want the |
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| How to add users to Vipre (aka FuseMail) portal | |
| Vipre Email Security (aka FuseMail) allows you to add users anytime. To add a new user:Select the 'Users' tab in left navigation.Click the green "+" on the far right.Enter the front part of the email address in the user field.Select the domain on the right side you would like to create the user for.Enter a password or select one of the two random ones.Optional - enter the user's first and last name.Click "Save" button.
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| How to change recipient mail server IP in Vipre Email Security (aka FuseMail) | |
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Changing Recipient Mail Server IPSelect "Inbound Routing" from the service settings tab on the left navigationClick "Add Site" located toward the bottom right of the screenEnter the required information for your mail server.Select the "Domain List" from the Domains tab on the left navigationClick on the settings icon (the middle icon that looks like three sliders).Click on the drop down selection to the right of "Route mail to".Select the Route that you added in step 3 above.Click Save.You should see a confirmation in the top right of the screen.
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| What are MX (mail exchange) records? | |
| The purpose of this tutorial is to assist you in understanding what MX (mail exchange) records are, and the role they play in your life.An MX record tells senders how to send email for your domain. When your domin is registered, it is assigned several DNS records. This enables it to be located on the Internet in several different ways. Every MX record points to an email server that is configured to process mail for that domain. Typically, one record points to a primary server, and additional records point to one or more backup servers. For users to send and receive email, the MX record for their domain must point to a server that can process their mail. This allows your mail to travel freely back and forth, arriving at the correct inbox.Mx r |
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| What are Resource Mailboxes in Hosted Exchange? | |
| Resource mailboxes are mailboxes that represent conference rooms or shared equipment. Resource mailboxes can be included as resources in meeting requests, providing a simple and efficient way to utilize resources for an organization.Note: Resource mailboxes cannot be accessed directly. The only way to open a resource mailbox is to open it from the delegate's mailbox.There are two types of resource mailboxes in Microsoft Exchange Server: room and equipment. Room mailboxes are assigned to a meeting location, such as a conference room, auditorium, or training room. Equipment mailboxes are assigned to a resource that is not location specific, such as a portable computer projector, microphone, or company car. In reference to resource mailboxes, a delegate is a user that has been delegated as the management of the resource mailbox. The delegate can approve or reject out-of-policy meeting requests for a resource.The delegate can |
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| How to setup an IzzyMail email account on mobile device or cell phone | |
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OVERVIEW:
The following article will guide you through configuring your email
on an Android device, iOS device, Blackberry device, Windows Mobile
etc.,
REQU |
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| How to create an SMTP Connector in Exchange 2003 | |
| To create the SMTP Connector, follow the steps below:Open Exchange System Manager (ESM)If Administrative Groups is displayed, expand the Administrative Groups folder (Otherwise proceed to step 4)Expand First Administrative Group (or the relevant group if it has been renamed or if there are multiple groups)If Routing Groups is displayed, expand the Routing Groups folder (Otherwise proceed to step 6)Expand First Routing GroupRight click ConnectorsSelect New then SMTP Connector... |
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| How to configure O365 with SpamWeeder Premium | |
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Inbound filtering only:Using Office365 with SpamWeeder Premium for inbound filtering is simple. Once the domain is added to the SpamWeeder Premium portal, we recommend that you
then create a rule directly within Office365, to allow all traffic from
the filtering service IP's before changing MX record to avoid any
delivery issues. To set this, complete ONE of the following options: Set an IP Based Transport rule, OR an X Header based transport rule. IP based transport rule:In your Office 365 Environment, you can create a "Transport Rule"
for your filtering service delivery IPs. (**note** This is IP based and not
hostname based. Please use the IP ranges specified here: SpamWeeder Premium IP Ranges). |
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| How do I make a backup of my contacts and calendars in Outlook? | |
| **For POP3 accounts**
If you keep all your contacts in the Contacts folder of Outlook, simply make a backup of your main pst-file. The pst-file is the database that Outlook uses to store your mail, contacts, calendar items, tasks, notes and journal items in.
**For IMAP accounts**
Outlook 2010 and previous
Just like a POP3 account, your contacts are stored in your main pst-file (so not the one of your IMAP account). Making a backup of that pst-file also includes your Contacts.
Outlook 2013 and Outlook 2016
When you only have an IMAP account configured in Outlook, then your Contacts are stored in a “This computer Only” folder. In that case you can export or copy the Contacts folder to a pst-file as described in the “Backup Contacts folder only” instructions listed below. You can also force Outlook to store your Contacts directly in a pst-file so you can backup this file.
Exchange accounts;
If you are using an Exchange account, then your contacts are |
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| Backing up and restoring the AutoComplete cache of Outlook 2010, Outlook 2013 and Outlook 2016 | |
| Since Outlook 2010, the AutoComplete cache is being stored within your mailbox itself and is no longer a separate file.
This means that when you are using an Exchange account, you’ll have the same AutoComplete cache on each computer where you are using Outlook or Outlook Web App (OWA) to access your mailbox.
For POP3, IMAP, Exchange Active Sync (EAS) and Outlook Hotmail Connector accounts, this is not the case as this information isn’t synchronized with the mail server.
MFCMAPI
In order to backup and restore the AutoComplete cache in Outlook 2010, Outlook 2013 and Outlook 2016, you’ll need to make use of MFCMAPI. This is because the AutoComplete information is stored as a “hidden message” within your mailbox or pst-file.
MFCMAPI is a low-level editing tool to access your mailbox data. You can do some really great things with it, but you can also easily do large irreversible damage to your mailbox so it is important that you make a backup first and follow the below instr |
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| How to Add IMAP Account to Outlook 2016/2019 | |
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Use advanced setup to add a POP or IMAP email account in Outlook for WindowsIf you need to enter specific values for incoming and outgoing server names, port numbers, or SSL settings, you can use Outlook's advanced setup option. You can use these instructions to add a POP or IMAP account to Outlook. |
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| SpamWeeder Premium Upgrade Instructions for Mailbagging and/or Email Continuity Clients | |
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SpamWeeder Premium Upgrade Instructions for Mailbagging and/or Email Continuity Clients
Complete the following by 4/30/21:Add the list of IP's found in this knowledgebase article to the allowed IPs in your firewall and/or mail server settings:What are the SpamWeeder Premium IP ranges for my firewall or server settings?REPLACE the existing mx1-mx4.mailshelter.com MX records within your domain(s)' DNS hosting to point to:mxc1.mailshelter.commxc2.mailshelter.commxc3.mailshelter.commxc4.mailshelter.comBe sure to keep the MX priorities the same. For example, if your current MX records are similar to:10 mail.yourdomain.co |
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| SpamWeeder Premium Upgrade Instructions for Email Hosting Clients | |
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SpamWeeder Premium Upgrade Instructions for Email Hosting Clients
If your domain is registered through one of Webservio's registrars (ie Enom, Public Domain Registry, OpenSRS TuCows):Click to use our online DNS utility tool, DNSgoodies.com, to perform a Who Is - Domain/IP lookup. Take note of your domain's nameservers.If your domain's nameservers point to: ns1-ns2.lock-net.com:Create a ticket at https://support.webservio.net and we'll move your DNS to our updated platform at dns1-dns4.multihosts.com. NS1-NS2.LOCK-NET.COM has been de-commissioned due to instability. We'll also update your domain's MX records for you.If your domain's nameservers point to any of the following: |
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| SpamWeeder Premium Upgrade Instructions for Continuous Spam/Virus Filtering | |
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SpamWeeder Premium Upgrade Instructions for Email Security - Continuous Spam/Virus Filtering
Update your primary mail server and/or firewall settings to accept messages from the new SpamWeeder Premium Cloud service.See the updated list of IP's in our knowledgebase article: What are the SpamWeeder Premium IP Ranges for my Firewall and/or Server Settings?Update your domain's MX records.Login to your DNS hosting providerREPLACE the existing mx1-mx4.mailshelter.com MX records with:mxc1.mailshelter.commxc2.mailshelter.commxc3.mailshelter.commxc4.mailshelter.comBe sure to keep the MX priorities the same.For example, if your current MX records are similar to:10 mx1.mailshelter.com20 mx2.mailshel |
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| SpamWeeder Premium Upgrade - Outbound Filtering Settings & SPF Record | |
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1. Configure SMTP SmartHost in your primary mail server to point to: smtp.antispamcloud.com (port 587/465/25)SMTP Smarthost: smtp.antispamcloud.com (port 587/465/25)See the following How-To articles based on your Exchange server type:Exchange 2003Exchange 2007 and 2010 |
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| How to Create an SMTP Connector in Exchange 2013/2016 | |
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How to Create SMTP Connector in Exchange 2013/2016Log into Exchange Administration Center:Navigate to Mail FlowSelect Send ConnectorsAdd a new connector (click the + sign) |
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