• Outlook 2016/2019 can only connect to Exchange using Autodiscover feature. A special DNS record must be configured for your domain in order for you to take advantage of the Outlook 2016/2019. 
• Outlook 2016/2019 profile cannot be created with Outlook Profile Helper tool.
• Outlook 2016/2019 does not support manual setup for Exchange accounts
• Outlook 2016.2019 does not support Exchange 2007 mailboxes.  Only Exchange 2010 and later versions are supported.
• If you're getting an activation error 0x8007007B, close Outlook and all other Office applications and use the Repair option under Control Panel > Programs and Features > your Office / Outlook installation > Change.
• Known issue: if you're experiencing issues connecting to reource mailboxes after upgrading your existing profile to Outlook 2016/2019, delete the .ost file and re-create it.

Notes:  

• We do not recommend installing Outlook 2010/2013 on top of an older version of Outlook. If it is installed on your PC, please uninstall this version (from Control Panel > Add/Remove Programs), reboot your PC, and then install Outlook 2010/2013. After performing a clean install of Outlook 2010/2013, you're now ready to configure it to connect to your Exchange mailbox. Office 2013 programs are not supported with any OS older than Windows 7.
• You will not be able to install Outlook 2010 or any other Office 2010 product if an Office 2003 product is installed on the same computer.
• Your OS should be SP1 with all Windows updates for Outlook 2010 to successfully connect to Exchange 2013 mailbox.

To create a profile:

Tip: During the following procedures, if you see a popup window that asks you to log in, click Cancel. You may get an error message or another login request, but just click Cancel again.

1. Go to your Outlook mail settings from Start > Control Panel > Mail > Show Profiles > Add.
   If you cannot locate the Mail icon in Windows Control Panel, switch the view from Category to Small icons or type in Mail in search field.
2. Specify your Profile Name and click OK.
3. On the Auto Account Setup page, select Manually configure server settings or additional server types and then click Next.
4. On the Choose Service page, select Microsoft Exchange or compatible service and click Next.  ****IMPORTANT*** If you are using an IzzyMail account, select POP or IMAP and click next.  SKIP DOWN TO THE "FOR IZZYMAIL ACCOUNTS" SECTION
   
5. On the Server Settings page:
   
1. Specify your Server FQDN as Exchange server name. 
   Important: to protect your account information, we cannot publish your Server names in the public Knowledge Base. The correct Proxy and Exchange settings can be found under  CONTROL PANEL > Home > Exchange servers and settings.
2. Type your Exchange Mailbox Username (email address). 
3. For the Offline use option, make sure that Use Cached Exchange Mode is selected.
4. Click the More Settings button and switch to Connection tab.
5. In Outlook 2013 you can specify the time period for which email items will be kept offline.
6. Select the Connect to Microsoft Exchange using the HTTP option and click the Exchange Proxy Settings button.
   
1. Specify Exchange proxy settings.
2. Type the URL for your proxy server in the Use this URL to connect to my proxy server for Exchange field. You can find the correct URL in CONTROL PANEL > Home > Exchange servers and settings.
3. Make sure that both the options On fast networks and On slow networks are checked.
4. In the Proxy authentication settings box, choose NTLM Authentication.

1. Click OK, then Apply, then OK to return to the Add New Account window. Click Check Name.
   If you have set everything up properly, you will see a window requesting authentication.
2. Enter the complete primary email address as the username, and enter the password for the mailbox.
   If you have entered the username and password correctly, the username will now be underlined, and the entry in the Microsoft Exchange Server field will also be underlined.
   Note: If your server is Exchange 2013 the server name will get underlined and will resolve into a name that looks like 20250514-db52-4776-b627-0edf7599bbe4@YourDomainName.com. Such a conversion is expected behavior for Exchange 2013 mailboxes.
3. Click Next, then Finish, then OK to save changes.
4. Start Outlook and log in, using the same credentials as in step 9.

• Your Name: This is the name people will see when you send them an email
• Email Address: Use your full email (name@domain.com)
• Choose account type (POP3 or IMAP) - We strongly recommend IMAP to correctly sync across devices
  
• Incoming mail server and Outgoing mail server (SMTP) should be the Host Name for the mail server (provided to you by Webservio or your account administrator).
  
• User Name should be your full email address (name@domain.com)
• Password: provided to you by Webservio or your account administrator
  

• For POP3:
• Check the box next to This server requires an encrypted connection (SSL)
• Under Outgoing server (SMTP) where it says Use the following type of encrypted connection: choose TLS from the dropdown menu.
• Check the box next to Leave a copy of messages on the server.
• For IMAP:
• Choose SSL from the dropdown menus for Incoming Server and TLS for Outgoing server
• Enter the port numbers supplied to you by Webservio or your network adminstrator. You may also refer to this article: Port Settings
  

• For POP3:
• Check the box next to This server requires an encrypted connection (SSL)
• Under Outgoing server (SMTP) where it says Use the following type of encrypted connection: choose TLS from the dropdown menu.
• Check the box next to Leave a copy of messages on the server.
• For IMAP:
• Choose SSL from the dropdown menus for Incoming Server and TLS for Outgoing server
• Enter the port numbers supplied to you by Webservio or your network adminstrator.

Outlook 2003