27 May 2024 
Support Center » Knowledgebase
Knowledgebase Categories
The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text.

Colocation Services (2) Email Services (433)
What are the benefits of colocation?What is colocation?more topics Will Webservio's employees have access to my emails?Does your email hosting come with anti-spam protection?Does your e-mail hosting come with anti-virus protection?Our organization has many departments. However, each department may have common users. I want the ability for certain users to receive emails for other departments too. Can Webservio's email hosting handle this?My email is currently with another hosting provider. Can I use your email service without any interruption in my email service? Do I also have to transfer my domain to you?I am using my laptop and can email when I am at work, but when I come home, I am unable to send email even though I have not changed any settings. Why?more topics
Web Hosting Services (97) Web Projects Design and Development (4)
Do I need to register my domain with Webservio in order to host with you?What do the following terms mean regarding Web stats?What do the different stats mean on my stats Page?I am currently signed up for Windows Hosting. How do I upload my website files?Do your Windows servers support CDONTs?Do you support live audio/video streaming?more topics What languages does Webservio work with for building websites?What are dynamically created pages?What timeline do you have for implementing projects?What databases do you currently support?more topics
Domain Services (40)
How can I ensure successful transfers from Network Solutions?How can I get users to my website when they type in a different domain name?What is domain aliasing?What is domain forwarding?What is a registrar lock? How do I unlock my domain?What factors could prevent or delay a registrar transfer?more topics
 Webservio FAQs
 Please view our FAQs at http://faqs.webservio.net/
 Resetting and changing passwords in Postini
  Using the temporary password you can change your password once logged in. For the old password field use the temporary generated password by Postini's system.
 Outlook 2007 Export PST
  Exporting a PST file in Outlook 20071. Go to File > Import and Export2. Select Export to a file and click Next3. Select Personal Folder File (.pst) and click Next4. Select Personal Folders, check the Include subfolders box, and click Next5. By default, Outlook is configured to use the same location for the PST file and any backups you make of it. In Win XP, the location
 What is SPF
  A SPF (Sender Policy Framework)  is a way to allow you to restrict which mail servers are allowed to send email for your domain name. An example of an SPF would be : example.com. TXT "v=spf1 -all" SPF records are TXT records placed into a domains DNS. To setup a SPF record we recommend using the following link: http://www.openspf.net/dns.html   Please note, forwarding emails can sometimes break the SPF. If this is the case we reccomend using SRS (Sender Rewriting Scheme). More information about this can be found here: http://www.openspf.net/SRSIf the above links do not work please see http://www.open-spf.org/Tools/***** Additional notes for Webservio customers:If you are using Webservio Strata Mail email systems the SPF should be : "v=spf1 a mx ip4: ip4:208.82.180
 How do I report spam that gets to my inbox?
 If you are still receiving spam, submitting the emails to the central training system will first of all help to reduce the spam you're seeing, and it will allow us to retrieve detailed information on what may be causing your problems. Emails that did not pass our filtering systems, or that passed the filters because the sender/recipient was whitelisted are automatically excluded from the training systems.Methods to report spamSpampanel webinterfaceIn the Spampanel web interface we have a "Report Spam" button. You can upload a spam message on the page to train the spamfilter. It is a 'drag 'n' drop' style feature, meaning you can save the SPAM email to your system, then drag and drop the email into the "Report Spam" area. Note that only emails are accepted that have been processed by the cluster you're reporting to. Currently only the .eml format is supported.
 How to Troubleshoot Postini Directory Sync
 If you receive a sync error when running the directory sync service, complete the following:Open your .xml file with the Directory Sync tool.Check to see if the users you are trying to sync are located in one of the Base DN Override rules listed in the LDAP Settings/Users/User Sync sectionIf not, add the appropriate LDAP query rule to this sectionIf the Base DN is listed, check to make certain the appropriate Postini Org Name is listedCheck the order of the LDAP User Sync rules and re-order if neededThese rules are applied in the order they are listed within the table.  If you would like one search rule to take priority over another, move that search rule up using the up arrorw icon.  If two rules contradict each other, the first rule will take precedence.If after taking these steps, you are unable to resolve the issue, please create a ticket at:  http://support.webservio.net and attach the la
 Why is my Exchange server experiencing delivery delays from McAfee?
 If McAfee's message audit lists the message as "Queued," check your Exchange server log files for the message. If the message is not listed in the log files and you are running Exchange 2010 or Exchange 2013, the issue may be caused by back pressure features.  Please read the following articles for more information:Exchange 2013 - http://technet.microsoft.com/en-us/library/bb201658.aspxExchange 2010 - http://technet.microsoft.com/en-us/library/bb201658%28v=exchg.141%29.aspx
 How do I re-associate an old employee's archived emails with another user?
 When accounts are deleted from an Exchange server, they are not automatically deleted from the Control Console.  When a customer has Email Archiving, we do not automatically purge accounts created using SMTP Discovery after 30 days, as we do for customers that only have Email Protection.  If you are synchronizing users in the Control Console with your Active Directory and you delete or deactivate an account, it will be marked as "Inactive" in the Control Console, rather than deleted.  Emails that are stored in the Email Archive for users that are marked as inactive will only be viewable by a customer administrator.  Regarding associating emails with another user, you can create an alias email address in the Control Console under the user that you would like to have the emails associated to.  For instance, if bob@domain.com leaves the company and gets marked as inactive, you could create an alias email address under david@domain.com of bob@domain.com
 Login [Lost Password] 
Remember Me:
 Main Categories
Home | Register | Knowledgebase | Troubleshooter | News | Downloads

Help Desk Software by Kayako SupportSuite v3.60.02