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 | MX Records for Shared Mail Bagging With SpamWeeder Gateways | |
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The following are the MX records for the Shared Mail Bagging environment utilizing the Spamweeder gateways: gw1.mxshelter.com
gw2.mxshelter.com
gw3.mxshelter.com
gw4.mxshelter.com
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| Will there be any delay in message delivery if all emails would go through your server first? | |
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We recommend delivering emails through our Email Defense Solution, which is our MX Backup (aka Mail Bagging, MX Fail Over) services along with either of our anti-spam/virus (Postini OR SpamWeeder) solutions. When your primary mail server is available, your emails should only route through our servers first if you use our Postini OR SpamWeeder solutions for continuous filtering. These solutions will not cause a delay in message delivery. Otherwise, we do not recommend using the failover server backup MX record as your highest priority.
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| What will happen to emails if you are down (your server is down, no power, etc...)? | |
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Original incoming messages will be held within our MX Failover solution. If you have purchased our Email Continuity add-on, "working copies" of each message received for users configured within the email continuity service will be sent the each user's corresponding Email Continuity account. These accounts may be accessed via a web based interface or pulled utilizing POP3 or IMAP into your existing email client (Outlook, Thunderbird, etc.). Users may view and/or reply to the incoming messages. Correspondents do not realize your primary mail server is off line and your business continuity is maintained.We offer 99.9% uptime with all of our services and 99.999% for MX Failover services that include Postini Anti-Spam and Virus filtering. A mission critical solution for Fail Over MX (aka Mail Bagging and Backup MX) services, we recommend our VPS plans with opti |
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| Will emails always go through your MX Failover (MX Backup) server first and then hit our Exchange Server, or would emails go through your server only when our Exchange Server is down? | |
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This depends on the way the MX record is setup. In most cases, the Backup mail server should be set up as the secondary priority and, as a result, most of the emails would be delivered to your Exchange Server first. All of our MX Backup Solutions come with anti-spam and virus filtering during bagging time only. However, you may opt to utilize continuous anti-spam and virus filtering. The Anti-Spam portals are located at multiple premium facilities in East and West coast. This solution will route emails through the anti-spam servers before sending them to your Exchange server during your uptime. During primary mail server down time, emails pass through the filtering system and are then sent to our MX Backup Solution where they are held until your primary mail server becomes available.For more information regarding our anti-spam and virus filtering services, please |
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| What will happen if I do not have a Webservio MX backup (aka Mail Bagging) solution? | |
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If you do not have a Backup MX Server (aka Mail bagging or Backup MX), the following conditions may occur if your primary mail server becomes unavailable for any reason:Email will bounce (Returned to Sender)Your (inbound) email will cause a backup in the originating mail server's spoolService Timeout. Depending on the Retry Attempts by the originating mail server, your mailboxes may never receive their incoming emailCorrespondents may not understand bounce messages. To most users, bounced (undelivered) messages are unreadable, so when they can't send an email, they may not try to resend
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| Can I view a demonstration of the Mail Bagging and/or the Email Continuity service? | |
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We have demos for Shared, VPS, and Email Continuity Mail Bagging services. Click onto one of the following links to view the solution of your choice.
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| How long does it take for your service to be ready after we put the order in? We have a client that needs to have it setup in 24 hours. | |
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Webservio aims to complete all Mail Bagging setups within 4 hours of placement of the order during business days. If you have an urgent requirement, then please contact support@webservio.net to expedite the setup. However, please be considerate of other customers by asking for an expedited request only in cases of emergencies.
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| Does email continuity product work with any version of Exchange servers? | |
| Absolutely. As a matter of fact the email continuity solution works with all types of servers. Some of our Exchange customers refer to this solution as Exchange continuity. |
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| What does Exchange continuity mean? | |
| Customers with Exchange servers have, also, called our email continuity service our Exchange continuity service. |
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| What if I have no internet access for an extended period of time yet I still need to continue my email communication? | |
| Email Continuity is often referred to as Email Disaster Recovery. This is because there are numerous situations, such as natural disasters, when your mail server, internet or both, could be down for extended periods of time. During such disturbances, business must still proceed. Email Continuity will give email access through Web based, as well as POP3 or IMAP accounts, so that communication can continue from a different location that has internet connectivity. |
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| What is Email Continuity and when would I use it? | |
| Email Continuity is an addition to Webservio's mail backup solution which allows all your email users to send and receive email messages during your mail server outage. With POP3, IMAP and Web based access, users may simply continue to send and receive emails from their email client as if there is no interruption, or Web based email accounts can be accessed from anywhere in the world. This solution will ensure business continuity when email communication is essential during primary mail server downtime. |
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| When my mail server goes down and I am sending messages from my Email Continuity Web based account, will my email recipients see an unfamiliar address? | |
| No, you can control your Web based email 'reply to' settings so that your correspondents only see that the messages are coming from your primary email account and address. |
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| How do I check relaying through your mail bagging systems? | |
| Using our online utility you can send an email to your deignated email address:http://testrelay.mxshelter.com/The destination email gateways are:gw1.mxshelter.comgw2.mxshelter.comgw3.mxshelter.comgw4.mxshelter.comIn
additions to the above mail gateways we recommend testing the mail
spooling (mail bagging) system as well. For example for shared mail
bagging also send an email through:mailbagserver1.mxshelter.comIf you are on a VPS or dedicate plan do the same test for the mail spooling system.If
you have purchased our Email Continuity services |
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| How can I determine my text messaging email address for SMTP port monitoring notifications? | |
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Your text messaging address is in the following format:
your_cellphone_number@your_carrier_extension (ie 5551234567@vtext.com).
Please click the following link to view a list of carrier email
extensions: http://www.sensiblesoftware.com/weblog/2011/02/28/cell-phone-email-addresses/
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| How do I import my contacts from Outlook to my Email Continuity or Izzymail account? | |
| If you can export your contacts from Outlook to a .vcard file, you can import that file to the Email Continuity or IzzyMail Address Book. Here is an example of a few entries in a .vcard file:
BEGIN:VCARDVERSION:2.1N:Lastname;Firstname;;;FN:Firstname LastnameEMAIL;INTERNET:firstnamelastname@domain.comNOTE:id: cn=Firstname lastname,mail=firstnamelastname@domain.comEND:VCARDBEGIN:VCARDVERSION:2.1EMAIL;INTERNET:jd@domain.comNOTE:id: mail=jd@domain.comFN:jd@domain.comEND:VCARD
Once the .vcard file is created, log into your web-based email account.
Select "Address Book" from the top-right navigation
Select the import icon from the top left navigation. (This icon looks like a Rolodex card with a green up arrow.)
Click "Browse" and navigate the the .vcard file created above.
Click "Import"
When the import is |
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| Under what types of condition spooling does not take effect? | |
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The fail over for any mail systems happens only if your mail server does not respond to ETRN. In some scenarios mail servers or spam filtering gateways respond to ETRN and that is when the fail over mechanism does not happen and the normal email delivery continues. Our general recommendation to avoid such scenarios please make certain that your engineer knows what they are doing and avoid accepting emails or make sure that the appliance would retain accepted emails.
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| Set up Email Continuity on iPhone iOS7 | |
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1. Open Settings2. Tap Mail, Contacts, Calendar3. Tap Add Account4. Tap Other5. Tap Add Mail Account6. Enter your information in each field. Use your normal address and the password you use to log in to the Email Continuity Webmail access page. When you have entered all info, tap Next.7. Choose whether you would like to set up your account using IMAP or POP. What's the Difference?IMAP accesses the emails directly from the server, so if you delete an email on your phone, it will be deleted on the server. This method may be preferable if you have multiple devices that you will use to access your email continuity account. POP stores emails locally (on your device), so it does not sync. However, once downloaded, the emails may load faster since they are already stored on the device instead of b |
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| What are the port settings used to setup a StrataMail or Email Continuity email account? | |
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Use the following port settings when configuring your email account in your email client (Outlook, Thunderbird, etc.) or phone/mobile device. SSL-based Ports This is the recommended configuration for Webservio services.SMTP SSL 465
POP3 SSL 995
IMAP SSL 993
Traditional Ports
SMTP 25 (mostly blocked to public network to prevent spammers from sending emails directly with port 26 being used instead)
POP3 110
IMAP 143
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| Set up Seamless Email Continuity on iPhone iOS7 with existing Exchange account | |
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1. Open Settings2. Tap Mail, Contacts, Calendar3. Tap Add Account4. Tap Other5. |
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| Set up Seamless Email Continuity in Outlook with existing Exchange account | |
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Outlook 2010/20131. On the File tab, click Add Account.2. Click Manually configure server settings or additional server types. Then click Next.3. Select Internet E-mail. Then click Next.4. Enter your information into every field. Account type should be POP3. Incoming mail server and Outgoing mail server should be the Host Name for the mail server (provided to you by Webservio or your account administrator). User Name should be your full email address.5. Click More Settings...8. On the Outgoing Server tab, check the box next to My outgoing server(SMTP) requires authentication.9. On the Advanced tab, do the following:Check the box next to This server requires an encrypted connection (SSL)Under Outgoing server (SMTP) where it says Use the following type of encrypted connection: choose TLS from the dropdown menu.Check the box next to Leave a copy of messages on the server |
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| Bulk User Creation | |
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1.2 File Syntax
The file consists of a list of e-mail addresses or users line by line seperated
by spaces or tabs. The file format can either be unix or a ms-dos format.
Comments are denoted by a '#' character they CANNOT be on the same line
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There are three types of data that can be imported:
Regular E-mail Users (see section
1.2.1)
User ALiases (Aliases of an E-mail User)
(see section 1.2.2)
Alias forwarded to Aliases and E-mail
users (see section 1.2.3)
The sequence of processing the enteies are as followed. It is very important
that the sequence of creation is followed:
A. Regular E-mail Users
B. User ALiases ( |
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| Bulk User Creation - text1.txt file | |
| ## Example of valid entries for Bulk User Creation:# Main Domain in this example:spoolmail.com # Alias Domain in this example:postini-solutions.com # Default Password in this example is password123# # # 1.2.1 Regular E-mail Users:# username@domainname.com password john@spoolmail.com john123# username password # The following entry will add the user under the default domain.kathy kathy123 # username # The following entry will add the user under the default domain and def pass.test## # 1.2.2 Alias to an E-mail User:#The following accounts will be configured as aliases to this user: john@spoolmail.com john.wayne@postini-solutions.com,jwayne@spoolmail.com,jwayne@postini-solutions.com #The following entries are valid as well:john accounting@spoolmail.com,ap@spoolmail.com,accounting@postini-solutions.com## 1.2.3 Alias forwarded to Aliases and |
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