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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Periodic user reports | |
| With this option you can enable periodic protection reports based on
users. You can add users, either individually or via the .csv upload
function for multiple users. Only ASCII characters are supported for the
local part.
The PDF report outlines a summary of the spam and viruses that the
filtering service has protected the domain (or address) from receiving,
and also includes information about the total volume of mail processed
for the said user.
The report also includes a detailed table (for auditing purposes) of
messages that were rejected but not quarantined; A similar table is also
included of messages that were quarantined, including links to release
each message directly.
The option "Automatically activate for all recipient" means that when
spam is delivered to new users not yet known to our systems, they will
automatically be added to the Periodic User Report.
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| Restrict delivery to valid email users with Local Recipients feature | |
| By default, SpamWeeder Premium will attempt to deliver email to any address at the domain name. To improve security controls, you have the option to restrict delivery using the Local Recipients feature. If this feature is enabled, SpamWeeder Premium will only accept email for the listed email addresses. Emails sent to any address not on this list will be bounced by the system. |
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| Enabling users to access web interface | |
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The "Manage email users" in the webinterface section is only used to
control which email users get control panel access to individual quarantine and is unrelated to
email delivery. To give a user access:Login as an administratorFrom the dashboard, scroll down to the Webinterface Users sectionSelect Manage Email UsersClick "Add"Enter the user's full email address and passwordMake sure the status is set to "Active"Click Save
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| How to whitelist or blacklist a domain or email in SpamWeeder Premium | |
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Log in as the domain admin and under Domains Overview select the domain to modify.Scroll down to the section titled Incoming Protection SettingsIf you wish to whitelist or blacklist certain incoming messages (the most common scenario), select Sender Whitelist or Sender Blacklist. If you have outbound filtering enabled and wish to bypass filtering for emails sent to certain recipient(s), select Recipient Whitelist or Recipient Blacklist.Select the blue text with the plus symbol that says something like "Add blacklist sender" or "Add whitelist recipient"In the Address field, type in the domain name or email address that you wish to whitelist or blacklist.Click Save.If you are unsure what to put in the Address box: |
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| Special configurations for cPanel | |
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Please make sure that when manually changing your domain MX records, the
cPanel Email Routing settings are always set to "Local Mail Exchanger"
instead of "Automatically Detect Configuration". Otherwise the cPanel
server will reject all email to this domain, this will show in the log
search as "Recipient Rejected by destination server". Since it is a
permanent reject at the destination server, the mail will be permanently
rejected. Permanent failures, including failed Recipient Callouts, are being cached up to two hours.
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| How to create an SMTP Connector in Exchange 2003 | |
| To create the SMTP Connector, follow the steps below:Open Exchange System Manager (ESM)If Administrative Groups is displayed, expand the Administrative Groups folder (Otherwise proceed to step 4)Expand First Administrative Group (or the relevant group if it has been renamed or if there are multiple groups)If Routing Groups is displayed, expand the Routing Groups folder (Otherwise proceed to step 6)Expand First Routing GroupRight click ConnectorsSelect New then SMTP Connector... |
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| How to configure O365 with SpamWeeder Premium | |
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Inbound filtering only:Using Office365 with SpamWeeder Premium for inbound filtering is simple. Once the domain is added to the SpamWeeder Premium portal, we recommend that you
then create a rule directly within Office365, to allow all traffic from
the filtering service IP's before changing MX record to avoid any
delivery issues. To set this, complete ONE of the following options: Set an IP Based Transport rule, OR an X Header based transport rule. IP based transport rule:In your Office 365 Environment, you can create a "Transport Rule"
for your filtering service delivery IPs. (**note** This is IP based and not
hostname based. Please use the IP ranges specified here: SpamWeeder Premium IP Ranges). |
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| SpamWeeder Premium Upgrade - Outbound Filtering Settings & SPF Record | |
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1. Configure SMTP SmartHost in your primary mail server to point to: smtp.antispamcloud.com (port 587/465/25)SMTP Smarthost: smtp.antispamcloud.com (port 587/465/25)See the following How-To articles based on your Exchange server type:Exchange 2003Exchange 2007 and 2010 |
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