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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | McAfee Archive Search - Guidelines and Best Practices | |
| Best Practices:Narrow search results by completing as many fields as possible. This will return search results that match all of the values given and can be extremely helpful when searching large archivesCombine additional fields with a Message Text search to filter the results in a "Phrase," "Any Word," or "All Words" search.You can not use wildcards when selecting "Phrase"For option definitions, click "Help" in the interfaceGeneral RulesLeading wildcards are ignored (*rchive) or (?ome) when performing a phrase search but are allowed on word searchesTrailing wildcards are allowed (archi*) or (racin?)Trailing wildcards in front of tokens are allowed. “p*@archive” might return paul@archive.com, pat@archive.org and pam@archive.netMultiple terms in a single field (where supported) can be separated by a spaceFrom and R |
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| Is there an Outlook add-in for McAfee Archive? | |
| Yes. Please visit the downloads section of this portal to find the free file. The requirements are listed below:Supports Microsoft Outlook 2003, 2007, and 2010Windows XP (32 bit only), Windows Vista (32 and 64 bit), and Windows 7 (32 and 64 bit)The first time a search is run, the user is prompted to enter their authentication credentials. This authentication process is performed once.The Outlook Add-in limits the number of search results to 1,000 matches. When a search returns more than 1,000 matches, the most recent messages are displayed in top to bottom order within the Archive Search Results folder.If you need to view an unlimited number of messages, sign into the McAfee Portal and perform the search.
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| What are the McAfee IP ranges for possible firewall and/or server settings? | |
| Preferred SettingIf your firewall solution accepts Classless Inter-Domain Routing (CIDR) and can support Class 8 C notation please include the following: |
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| Why is my Exchange server experiencing delivery delays from McAfee? | |
| If McAfee's message audit lists the message as "Queued," check your Exchange server log files for the message. If the message is not listed in the log files and you are running Exchange 2010 or Exchange 2013, the issue may be caused by back pressure features. Please read the following articles for more information:Exchange 2013 - http://technet.microsoft.com/en-us/library/bb201658.aspxExchange 2010 - http://technet.microsoft.com/en-us/library/bb201658%28v=exchg.141%29.aspx
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| How do I re-associate an old employee's archived emails with another user? | |
| When accounts are deleted from an Exchange server, they are not
automatically deleted from the Control Console. When a customer has
Email Archiving, we do not automatically purge accounts created using
SMTP Discovery after 30 days, as we do for customers that only have
Email Protection. If you are synchronizing users in the Control Console
with your Active Directory and you delete or deactivate an account, it
will be marked as "Inactive" in the Control Console, rather than
deleted. Emails that are stored in the Email Archive for users that are
marked as inactive will only be viewable by a customer administrator.
Regarding associating emails with another user, you can create an alias
email address in the Control Console under the user that you would like
to have the emails associated to. For instance, if bob@domain.com
leaves the company and gets marked as inactive, you could create an
alias email address under david@domain.com of bob@domain.com |
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| McAfee SaaS - Outbound Filtering - SPF Records | |
| If you are using the McAfee SaaS outbound filtering service and have a need for an SPF record on your domain, please use the record below as a starting point.While all environments are different and you may require additional tokens, this record will authorize McAfee to send on behalf of your domain.v=spf1 ptr include:mxlogic.net ~allThis should be placed in a TXT record within your DNS. The example above will include all McAfee SaaS IP addresses as they exist or may change in the future. The tilde (~) can be changed to a dash (-) if you wish to inform recipients that invalid senders should be blocked.If you already have an SPF record set up for your domain, you can simply add the statement “include:mxlogic.net” to the end of the SPF record, before the “all” token.For example; if your current SPF record is this:v=spf1 a ptr mx ip4:192.168.1.1 ~allYou would update it so that it reads as fol |
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