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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | I received an email from Webservio telling me that my domain is about to expire. What should I do? | |
| You need to renew your domain. To renew your domain, please visit http://www.webservio.net/domainservices/renewdomain.html for the most recent/updated instructions. |
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| Do my nameserver listings change when I transfer my domain name to Webservio? | |
| No. Your nameserver listings remain the same to prevent any interruption to your current services associated with your domain name. |
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| I registered a domain name. Who is the owner of the domain? | |
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When you are registering the domain, our site asks for the owner information during the checkout. The contact information entered here during this phase is deemed the owner contact. That is why it is very important that the correct information be provided. Webservio does not have any connection to the ownership of the domain since we only provision it.
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| My domain is registered with another registrar. Can I move/transfer it to Webservio? | |
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Yes. However, there are some conditions to be aware of:We cannot do registrar transfers for domains that are on hold or past due with the current registrar. To be on the safe side, you should start the registrar transfer process at least two weeks before the expiration of the domain. The admin contact's email address for the domain must be valid. If the admin contact's email address listed in the current whois info is no longer valid, you must contact the original registrar first to update this information.Check to make sure transfer is supported for the domain extension. This is not an issue for common extensions like .com, .org, .net, .edu, etc. However if you have a more obscure extension, see if it is included on this list under the Transfers tab.If the above conditions are met, you will need to unlock the domain (if a |
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| How can a domain ownership change from a customer to another? | |
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Lets assume the following scenario:Customer A wishes to transfer the handle of a domain to another organization: customer B.What needs to be done is customer B should have an account at http://services.webservio.net. If the account does not exist you can create one. Once that is done Customer A would place a support ticket to authorize Webservio to transfer the domain to customer B. When placing a ticket please make sure that you specify the domain name and well as the new customer ID.
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| How do I register a new domain? | |
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Registering a new domain is easy and affordable. If you already have an account in the Webservio Billing Portal, please see How to register a new domain name through the Webservio Billing Portal. Otherwise, use the steps below to find and purchase an available name.If you are only purchasing the domain registration(s):Use our domain finder tool at
http://services.webservio.net/domain-registration/index.php Just type in
possible domain names, select any extensions you would be interested
in, and click Search for Domain Name(s). The tool will show you all
available domain names similar to your query.Once you have decided on the domain name(s) you would like to purchase, you may click Select to add the domains to your cart.Click Checkout and follow the prompts to set up a |
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| Which system do I use to manage my domain registered with Webservio? | |
| Webservio has three different systems for domain management:A. For most domains, you can access domain management tools via https://billing.webservio.netB. If your domain is registered through services.webservio.net, you can access domain management tools via http://services.webservio.netC. If your domain is on the legacy OpenSRS system, you can access domain management tools via https://manage.opensrs.netWhat if I don't know which system to use?Go to https://whois.comAt the top right, enter your domain name and click the |
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| How do I change the contact information for my domain? | |
| Every domain name must have a Registrant, Billing Contact, Admin Contact, and Technical Contact. These can be the same person or different. It is recommended to use email addresses that DO NOT utilize the registered domain name. This is especially important for the Admin Contact and Registrant since these are the contacts most often used to confirm domain renewal, transfer, and other changes. For example, if your domain expired and the contact email was at the same domain name, you would not be able to receive emails related to the renewal of the domain since your email account would not work as long as the domain was expired. If you have a domain registered through Webservio, you can update the contact information at any time. The procedures for each system are below. If you are not sure which system to use, please review the article: |
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