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 | Will there be any delay in message delivery if all emails would go through your server first? | |
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We recommend delivering emails through our Email Defense Solution, which is our MX Backup (aka Mail Bagging, MX Fail Over) services along with either of our anti-spam/virus (Postini OR SpamWeeder) solutions. When your primary mail server is available, your emails should only route through our servers first if you use our Postini OR SpamWeeder solutions for continuous filtering. These solutions will not cause a delay in message delivery. Otherwise, we do not recommend using the failover server backup MX record as your highest priority.
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| What will happen to emails if you are down (your server is down, no power, etc...)? | |
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Original incoming messages will be held within our MX Failover solution. If you have purchased our Email Continuity add-on, "working copies" of each message received for users configured within the email continuity service will be sent the each user's corresponding Email Continuity account. These accounts may be accessed via a web based interface or pulled utilizing POP3 or IMAP into your existing email client (Outlook, Thunderbird, etc.). Users may view and/or reply to the incoming messages. Correspondents do not realize your primary mail server is off line and your business continuity is maintained.We offer 99.9% uptime with all of our services and 99.999% for MX Failover services that include Postini Anti-Spam and Virus filtering. A mission critical solution for Fail Over MX (aka Mail Bagging and Backup MX) services, we recommend our VPS plans with opti |
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| Will emails always go through your MX Failover (MX Backup) server first and then hit our Exchange Server, or would emails go through your server only when our Exchange Server is down? | |
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This depends on the way the MX record is setup. In most cases, the Backup mail server should be set up as the secondary priority and, as a result, most of the emails would be delivered to your Exchange Server first. All of our MX Backup Solutions come with anti-spam and virus filtering during bagging time only. However, you may opt to utilize continuous anti-spam and virus filtering. The Anti-Spam portals are located at multiple premium facilities in East and West coast. This solution will route emails through the anti-spam servers before sending them to your Exchange server during your uptime. During primary mail server down time, emails pass through the filtering system and are then sent to our MX Backup Solution where they are held until your primary mail server becomes available.For more information regarding our anti-spam and virus filtering services, please |
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| What will happen if I do not have a Webservio MX backup (aka Mail Bagging) solution? | |
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If you do not have a Backup MX Server (aka Mail bagging or Backup MX), the following conditions may occur if your primary mail server becomes unavailable for any reason:Email will bounce (Returned to Sender)Your (inbound) email will cause a backup in the originating mail server's spoolService Timeout. Depending on the Retry Attempts by the originating mail server, your mailboxes may never receive their incoming emailCorrespondents may not understand bounce messages. To most users, bounced (undelivered) messages are unreadable, so when they can't send an email, they may not try to resend
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| Can I use offline payment for purchase of the Mail Bagging service? | |
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Yes. Webservio can accept check payments for setting up the Mail Bagging service for your organization. However, the setup is only completed after the check payment is processed. Please allow at least 2 weeks for completion of the setup when paying by check.
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| I suspect spam messages are coming through my second priority MX record used for Mail Bagging. | |
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A second priority MX record allows the Webservio Mail Bagging system to work. At times, spammers use different MX records randomly to spam. If your mail server is receiving large amounts of spam, we recommend our Email Defense solution which is an anti-spam/virus filtering system combined with the Mail Bagging solution. To learn more about the Email Sheltering services and plans offered please refer to the following web pages:http://www.webservio.net/hosting/email/anti_spam/index.htmlhttp://www.webservio.com/services/emailsecurity/emailsecurity.html
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| How long does it take for your service to be ready after we put the order in? We have a client that needs to have it setup in 24 hours. | |
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Webservio aims to complete all Mail Bagging setups within 4 hours of placement of the order during business days. If you have an urgent requirement, then please contact support@webservio.net to expedite the setup. However, please be considerate of other customers by asking for an expedited request only in cases of emergencies.
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| What is included in Email Defense service? | |
| Email Defense service consist of our Mail Bagging service (also known as mail spooling) combined with our premium anti-spam (also known as SpamWeeder) service. |
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| What is the MX record that I need to add to enable the Email Defense service? | |
| The MX record that needs to be added to your DNS varies per domain. Please contact the Webservio Support Team by submitting a ticket via our online support portal at: http://support.webservio.net and requesting the MX records. |
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| How do I check relaying through your mail bagging systems? | |
| Using our online utility you can send an email to your deignated email address:http://testrelay.mxshelter.com/The destination email gateways are:gw1.mxshelter.comgw2.mxshelter.comgw3.mxshelter.comgw4.mxshelter.comIn
additions to the above mail gateways we recommend testing the mail
spooling (mail bagging) system as well. For example for shared mail
bagging also send an email through:mailbagserver1.mxshelter.comIf you are on a VPS or dedicate plan do the same test for the mail spooling system.If
you have purchased our Email Continuity services |
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| How can I determine my text messaging email address for SMTP port monitoring notifications? | |
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Your text messaging address is in the following format:
your_cellphone_number@your_carrier_extension (ie 5551234567@vtext.com).
Please click the following link to view a list of carrier email
extensions: http://www.sensiblesoftware.com/weblog/2011/02/28/cell-phone-email-addresses/
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| Under what types of condition spooling does not take effect? | |
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The fail over for any mail systems happens only if your mail server does not respond to ETRN. In some scenarios mail servers or spam filtering gateways respond to ETRN and that is when the fail over mechanism does not happen and the normal email delivery continues. Our general recommendation to avoid such scenarios please make certain that your engineer knows what they are doing and avoid accepting emails or make sure that the appliance would retain accepted emails.
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