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 | Webservio Recommended Solution | |
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Webservio recommends our Postini product as the best way to stop Spam.
Postini is a state-of-the-art anti-spam/virus filtering service n affordable enterprise level solution that starts by shielding your MX records from malicious spammers.
By adding this service to your existing VPS Mail Bagging plan, you could achieve the ultimate Email Defense system. This system will work for your domain 24 X 7, ensuring only clean mail gets to your network. If your primary mail server experiences outages, only clean messages will be bagged. This solution uses state-of-the-art technology, and is the same solution used by many Fortune 500 companies.
Even if you currently have a server-side solution or appliance (ie, Barracuda, IronPort, etc.) in place, Postini can be very beneficial to your organization. Without Postini, any primary mail server downtime will result in large amounts of spam being bagged by your VPS Mail Bagging system because an appliance solutions only filters mail |
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| How To Test Delivery to your Primary Mail Server | |
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URL: http://testrelay.mxshelter.comTo Test VPS/Dedicated Mail Bagging Service:Enter an email address within the domain set up for mail bagging (ie yourdomain.com) in the Email Address field.Enter the name of your mail bagging server in the Email Server field (ie mxyourdomain.mxshelter.com)Click "Go"You will receive a success confirmation and a test bagged messages will be sent to the email address specified in step 1 above.If you have Email Continuity enabled for the email address specified in step 1 above, the email continuity account will receive a copy of the test bagged messageIf your testing is not successful, please let us know by submitting a ticket at: http://support.webservio.netTo Test Shared Mail Bagging Service:Enter an email add |
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| Will there be any delay in message delivery if all emails would go through your server first? | |
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We recommend delivering emails through our Email Defense Solution, which is our MX Backup (aka Mail Bagging, MX Fail Over) services along with either of our anti-spam/virus (Postini OR SpamWeeder) solutions. When your primary mail server is available, your emails should only route through our servers first if you use our Postini OR SpamWeeder solutions for continuous filtering. These solutions will not cause a delay in message delivery. Otherwise, we do not recommend using the failover server backup MX record as your highest priority.
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| What will happen to emails if you are down (your server is down, no power, etc...)? | |
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Original incoming messages will be held within our MX Failover solution. If you have purchased our Email Continuity add-on, "working copies" of each message received for users configured within the email continuity service will be sent the each user's corresponding Email Continuity account. These accounts may be accessed via a web based interface or pulled utilizing POP3 or IMAP into your existing email client (Outlook, Thunderbird, etc.). Users may view and/or reply to the incoming messages. Correspondents do not realize your primary mail server is off line and your business continuity is maintained.We offer 99.9% uptime with all of our services and 99.999% for MX Failover services that include Postini Anti-Spam and Virus filtering. A mission critical solution for Fail Over MX (aka Mail Bagging and Backup MX) services, we recommend our VPS plans with opti |
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| Will emails always go through your MX Failover (MX Backup) server first and then hit our Exchange Server, or would emails go through your server only when our Exchange Server is down? | |
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This depends on the way the MX record is setup. In most cases, the Backup mail server should be set up as the secondary priority and, as a result, most of the emails would be delivered to your Exchange Server first. All of our MX Backup Solutions come with anti-spam and virus filtering during bagging time only. However, you may opt to utilize continuous anti-spam and virus filtering. The Anti-Spam portals are located at multiple premium facilities in East and West coast. This solution will route emails through the anti-spam servers before sending them to your Exchange server during your uptime. During primary mail server down time, emails pass through the filtering system and are then sent to our MX Backup Solution where they are held until your primary mail server becomes available.For more information regarding our anti-spam and virus filtering services, please |
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| What will happen if I do not have a Webservio MX backup (aka Mail Bagging) solution? | |
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If you do not have a Backup MX Server (aka Mail bagging or Backup MX), the following conditions may occur if your primary mail server becomes unavailable for any reason:Email will bounce (Returned to Sender)Your (inbound) email will cause a backup in the originating mail server's spoolService Timeout. Depending on the Retry Attempts by the originating mail server, your mailboxes may never receive their incoming emailCorrespondents may not understand bounce messages. To most users, bounced (undelivered) messages are unreadable, so when they can't send an email, they may not try to resend
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| Can I view a demonstration of the Mail Bagging and/or the Email Continuity service? | |
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We have demos for Shared, VPS, and Email Continuity Mail Bagging services. Click onto one of the following links to view the solution of your choice.
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| Can I use offline payment for purchase of the Mail Bagging service? | |
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Yes. Webservio can accept check payments for setting up the Mail Bagging service for your organization. However, the setup is only completed after the check payment is processed. Please allow at least 2 weeks for completion of the setup when paying by check.
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| Will I receive notification when my mail server is down. | |
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We offer a text messaging and email notification when your mail server goes down and Webservio's MX failover kicks in to backup your email. In this way, a technician can be informed of a problem with your server as soon as it occurs. This feature is included in all VPS and Dedicated Mail Bagging plans. You may add this service to your Shared Mail Bagging plan at any time for an additional fee.
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| Why is Mail Bagging important? | |
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Mail Bagging (aka mail spooling and mail backup) is extremely important. Email messaging is the most widely used form of daily communication. Imagine the problems that will arise if your customers and employees cannot communicate for a week via email. If you do no think that such an event could take place, consider what would happen if a natural disaster such as a tsunami, earthquake, flood, or hurricane occurs in your area. Your mail server will go down because there will be no internet connection or electricity; your mail server may even be completely destroyed. If this occurs, email messages from your customers will be returned to them as undeliverable. In a less extreme example, your mail server could be overloaded by a spam attack causing valid messages to be bounced back during this temporary down time. These circumstances, among others, are reasons that backing up your email is so important. Webservio will preserve your message |
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| What is an MX record, and how does Webservio's Mail Bagging solution work? | |
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An MX (email exchange) record is an instruction within a DNS (domain name system) that routes the email for the domain to the correct mail server. Without a valid mail exchange record, one cannot send and receive emails. When a message is sent to an email address, that piece of mail is routed through to the mail server whose MX record is listed in the DNS. If your mail server goes down, then the mail is routed to the next MX record listed in the DNS. If no additional MX records are specified, then the message is returned to the sender as undeliverable. When you signup for Webservio's Mail Bagging solution, we will provide you with a backup email exchange record to be added to your DNS. In the event that your mail server fails, your mail is routed to the backup MX record of Webservio's mail server. Our mail server bags the emails sent to your server until it comes back online. Once your email server is back online, Webservio relays all |
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| We recently moved locations and our mail server was moved as well. What do I need to do to continue using Webservio's Mail Bagging solution? | |
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Since Webservio does Mail Bagging based on server host names instead of IP address, it does not matter if you moved your office location. However, if you changed the name of our server host names, then please inform support@webservio.com of this change.
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| I am an existing customer using Mail Bagging service. My mail server went down yesterday but my customers are reporting that my emails are bouncing. Why is this happening? | |
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Our Mail Bagging solution works by detecting when your mail server is down and then immediately bagging the emails. As soon as your email server is back up, our system starts to relay the emails. However, there are certain scenarios where your mail server may come back up but have issues. In such cases, your mail server can still send a response to indicate that it is functional which triggers our server to send the emails. Some of these scenarios are: 1. Disk I/O errors on your mail server. When you bring your server back up, it sends a response to us indicating that it is functional. However, your mail server may be experiencing disk I/O errors or maximum usage of your hard disk space on your mail server. Thus, while it might look to the outside world that your mail server is now functional, it may start rejecting emails because of the issues outlined above. 2. Special setup such as anti-spam software on your mail server. There have |
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| Do you offer spam filtering /virus protection? | |
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The current Mail Bagging setup comes with a basic virus protection and 4 Black Hole List lookup for all bagged emails. Webservio also offers an Anti-Spam Control Panel to add authorized email addresses for your domain(s) to assist in protection from dictionary attacks through your backup MX server. Please select Anti-Spam Control Panel as an add-on during the checkout process to add this feature to your service.Webservio also offers premium anti-spam protection. If you would like more information on spam prevention, then please contact a sales representative at sales@webservio.com or click here to view our Email Defense solution.
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| I suspect spam messages are coming through my second priority MX record used for Mail Bagging. | |
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A second priority MX record allows the Webservio Mail Bagging system to work. At times, spammers use different MX records randomly to spam. If your mail server is receiving large amounts of spam, we recommend our Email Defense solution which is an anti-spam/virus filtering system combined with the Mail Bagging solution. To learn more about the Email Sheltering services and plans offered please refer to the following web pages:http://www.webservio.net/hosting/email/anti_spam/index.htmlhttp://www.webservio.com/services/emailsecurity/emailsecurity.html
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| We are in the process of implementing our own MS Exchange server, and are interested in the Mail Bagging service that you offer. Our main domain name is abcdefgh.com, however, we also have another domain called abcd.com. We receive e-mail either way. Do w | |
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No. Our Shared Business Mail Bagging plan offers up to two (2) domains and our Shared Power Mail Bagging plan offers up to three (3) domains. Our VPS Mail Bagging plans are recommended for up to 20 domains and the Dedicated Mail Bagging plans have nearly unlimited domains that may be aliased.
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| What is the setup requirement on my end? Do you require a list of all the mailboxes for the domain to be setup for Mail Bagging? | |
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We do not need your list of mailboxes to configure email backup. The Mail Bagging setup is very simple on your end, and should only take you a few minutes. All you have to do is to add our mail server as the lowest priority to your MX records. The full instructions are sent to you after signup.If you choose additional solutions with your Mail Bagging service, such as Email Defense and/or Email Continuity, individual mail boxes may need to be configured. If you will require assistance or have additional questions, please contact a Webservio Customer Care Representative.
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| How do I setup a backup MX (or MX backup) record in DNS and how does it work? | |
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Here is how to configure your records for email to work when a Backup MX (AKA Mail Bagging or MX Backup) Server is involved and the Mail Bagging process:1. User sends an email to 'user@abc.com' (a mailbox hosted by your mail server)2. Their mail server looks up the MX Records for 'example.com' and finds two: IP: x.x.x.x Weight: 10 IP: y.y.y.y Weight: 20Their mail server first attempts to connect to: x.x.x.x3. Connection fails, which could be caused by server failure, server overload, power outage, etc.4. They try to connect to the secondary MX record: y.y.y.y5. They successfully connect to this server.6. Email transmission begins, and the Backup MX Server receives the email into |
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| Which Mail Bagging plans would offer Email Continuity? | |
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Email Continuity service is an add on option to Shared, Dedicated or VPS Mail Bagging services.
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| May I view my backup email while my mail server is still offline? | |
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Beginning with the Shared Mail Bagging Business plan you will have Web based access to view your mail queue. With our VPS and Dedicated Mail Bagging, you will have the ability to read those messages while still in the email spool. Webservio also offers an email continuity service which ensures continued email corresponding during your mail server's outage with a Web based interface to send and receive email.
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| With the Mail Bagging service, how does your server know when to send the stored email to our server? How does your platform know that our server is back online? | |
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Our email spooling service is set up in a way that our mail server ETRN's your mail server at specified intervals based on the package you sign up for. This enables us to determine when your mail server comes back online and to begin relaying the bagged emails. All configuration of the ETRN is done at Webservio and does not require any setup on your server.
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| How long does it take for your service to be ready after we put the order in? We have a client that needs to have it setup in 24 hours. | |
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Webservio aims to complete all Mail Bagging setups within 4 hours of placement of the order during business days. If you have an urgent requirement, then please contact support@webservio.net to expedite the setup. However, please be considerate of other customers by asking for an expedited request only in cases of emergencies.
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| What features are unique with the VPS Mail Bagging? Is this the right plan for me? | |
| If the Shared Mail Bagging service does not cover all your needs (email volume, enhanced security, ability to read email messages while in the mail spool, number of domains) the VPS Mail Bagging is probably the solution for you. The VPS (Virtual Private Server) Mail Bagging is a more robust system with greater privacy than the Shared Mail Bagging solution. This system will cover a monthly email volume of two to eight million emails with up to twenty domains depending on the VPS plan chosen. The Web based control panel offers extensive administrative capabilities and the email messages in queue may be viewed, read, deleted, and flushed.The Dedicated Mail Bagging is also available for companies that need ultimate privacy, has an email volume of over eight million each month, or has more than twenty domains. |
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| How do I check relaying through your mail bagging systems? | |
| Using our online utility you can send an email to your deignated email address:http://testrelay.mxshelter.com/The destination email gateways are:gw1.mxshelter.comgw2.mxshelter.comgw3.mxshelter.comgw4.mxshelter.comIn
additions to the above mail gateways we recommend testing the mail
spooling (mail bagging) system as well. For example for shared mail
bagging also send an email through:mailbagserver1.mxshelter.comIf you are on a VPS or dedicate plan do the same test for the mail spooling system.If
you have purchased our Email Continuity services |
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| How can I determine my text messaging email address for SMTP port monitoring notifications? | |
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Your text messaging address is in the following format:
your_cellphone_number@your_carrier_extension (ie 5551234567@vtext.com).
Please click the following link to view a list of carrier email
extensions: http://www.sensiblesoftware.com/weblog/2011/02/28/cell-phone-email-addresses/
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| Under what types of condition spooling does not take effect? | |
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The fail over for any mail systems happens only if your mail server does not respond to ETRN. In some scenarios mail servers or spam filtering gateways respond to ETRN and that is when the fail over mechanism does not happen and the normal email delivery continues. Our general recommendation to avoid such scenarios please make certain that your engineer knows what they are doing and avoid accepting emails or make sure that the appliance would retain accepted emails.
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| What do I do if I notice my mail bagging system is rapidly filling up during a primary mail server outage? | |
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During primary mail server down time, it is always recommended to login to your mail bagging system frequently to keep an eye on the amount of disk space being utilized. If the system reaches full capacity, messages will bounce back to the sender AND our staff will not be able to add disk space. When you login as an administrator, the first screen is a System Information screen that shows Real Memory, Virtual Memory, and Local Disk Space as well as other information.Both the memory usage and disk space indicators are shown as bars. The blue section of each bar indicates the amounts available, while the red section indicates the amounts being used.If the primary mail server outage is planned in advance, we recommend preparing for any unforeseen issues by purchasing additional storage space ahead of the time. By doing so, you may avoid special engineering charges.If the primary mail server outage is not planned and as an administrator you notice |
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| How do I release bagged messages? | |
| To release bagged messages from the VPS mail bagging system:-Login to your system as an administrator-Select Servers>>Sendmail Mail Server-Select Mail Queue-Select all messages-Click "Flush selected messages"**IMPORTANT NOTE** Please make sure you're primary mail server is able to accept messages from the mail bagging system.IF YOU FLUSH THE BAGGED MESSAGES AND YOUR PRIMARY MAIL SERVER IS UNABLE TO ACCEPT THEM, THE BAGGED MESSAGES WILL BE LOST. |
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