Accessing Website Files with Filezilla using SFTP - Powered by Kayako SupportSuite Help Desk Software

Start Filezilla and choose "Site Manager..." from the File menu
Click on the "New Site" button and type in a name for the site
In the "Host" box, type in the hostname or IP provided in your set-up documentation
From the "Protocol" dropdown, select "SFTP - SSH File Transfer Protocol"
From the "Logon Type" dropdown, select "Ask for password"
Enter the Username provided in your set-up documentation
Click the "Connect" button
When prompted, enter the Password provided in your set-up documentation
When connecting for the first time, you should see a pop-up "Unknown host key", click OK