<![CDATA[Web Hosting Services - Knowledgebase Articles]]> <![CDATA[Do I need to register my domain with Webservio in order to host with you?]]> No, you are not required to register your domain with Webservio. You could have registered your domain with another company, and Webservio can still host your website. ]]> <![CDATA[What do the following terms mean regarding Web stats?]]> Total Unique Sites This identifies how many hosts have accessed your site. For example, Comcast.net may be a host.

Total Unique Users This identifies how many users have not b]]> <![CDATA[What do the different stats mean on my stats Page?]]> Summaries

HITS (Green)
Total number of graphics, script calls, webpages, mus]]> <![CDATA[I am currently signed up for Windows Hosting. How do I upload my website files?]]> Please refer to the hosting sheet that we sent you. In this document, you would see the FTP information that can be used to upload the website files. Please ensure that the website files MUST <![CDATA[Do your Windows servers support CDONTs?]]> Yes. For more info on CDONTs, please visit: http://support.microsoft.com/kb/q186204/en-us <![CDATA[Do you support live audio/video streaming?]]> While the shared hosting accounts do not come with audio/video streaming ability, Webservio can arrange for this feature based on special requests. We do stream video for a select group of our clients. Plea]]> <![CDATA[My website is not showing up. What happened?]]> There are various reasons why your website might not be showing up. Some of them are:

1. Check to see if you are connected to the Internet.]]> <![CDATA[I received a notice that my domain is expiring. What should I do?]]> If your domain is close to its expiration date, you should renew immediately. If you registered your domain with another company, please contact it to take care of this. However, if you registered your do]]> <![CDATA[How do I upload my website files?]]> If you chose a managed plan that includes FTP access, the website files can be uploaded by using the FTP information emailed to you after we completed your hosting setup. You should use an FTP client to ]]> <![CDATA[How do I set up an email address in IMail?]]> Open your web browser and type in:

http://mail3.webcentric-tn.com:8383
<![CDATA[How do I cancel my hosting plan?]]> There are 2 ways to cancel your account:

1. Send an email to No, web forwarding and web aliasing are not the same. Whereas web forwarding directs your domain name to your web site, aliasing allows you to use multiple domains for your site.

For example, ali]]> <![CDATA[I use Microsoft FrontPage. Why do I not have an FTP access?]]> When using MS FrontPage, the username and password are for FrontPage only, and not for FTP. You do not have access to your website using FTP if you chose FrontPage extensions for your hosting order. If you ]]> <![CDATA[How do I sign up for hosting?]]> You can sign up for hosting using our online checkout. Please select what kind of hosting you would like to order by visiting the following link.]]> <![CDATA[Do your servers support ColdFusion?]]> ColdFusion can be added on to your shared Windows hosting account for an extra fee of $5 per month. Please contact support@webservio.net if you would like to use this option.

<![CDATA[Do you support PHP?]]> All of our Linux hosting plans support PHP. ]]> <![CDATA[Do you support MySQL?]]> Yes. Many of our plans come with MySQL databases included. However, in some of the plans, a one-time setup fee of $25 is charged for setting up the database. ]]> <![CDATA[Do you support active server pages (ASP)?]]> Yes, our Windows servers support ASP on selected plans. ]]> <![CDATA[Why are all my web statistics zero when I check them through WebStats 5 or WebStats 6.2?]]> Visiting WebStats pages that you bookmarked AFTER logging in is usually the cause of this problem. Please bookmark the login page itself. ]]> <![CDATA[How do I set up Dreamweaver to connect to my hosting account via FTP?]]> The first thing that you must do is set up a local copy of your site. For now, this could just be an empty folder. Next, you will want to open Dreamweaver and choose 'Site' > 'New Site' from the pull-dow]]> <![CDATA[I have an FTP account and my FTP client is timing out when connecting. What should I do?]]> If you are using a firewall or proxy server on you network, you must set up your FTP client accodingly. Additionally, set up your FTP client to pasive mode. We also recommend ws_FTP Pro, SmartFTP, or File]]> <![CDATA[Last week I set up the testdomain.com domain through your website. We had a working website after our FTP transfer. Then something happened, and now when I type in the URL (www.testdomain.com), I get an ACCESS DENIED error. What should I do?]]> The files were transferred to the wrong area. Please place the web files in the Web directory if you use Windows hosting or in the htdocs directory in case of Linux hosting.]]> <![CDATA[On your supported hosting plans, what kind of an ASP email component do you support?]]> We support the default SMTP server that comes with MS Windows. This server is also known as CDONTS or CDOSYS. ]]> <![CDATA[Do your servers support .NET?]]> .NET is provided as an add-on to your shared hosting service. There is a monthly fee $5 for using this option.]]> <![CDATA[How do I change my FTP username/password?]]> Please submit a ticket and provide your domain name and new FTP information.]]> <![CDATA[Do your servers support CGI/PERL?]]> All of our hosting servers support CGI/Perl.]]> <![CDATA[What is Microsoft FrontPage?]]> MS FrontPage is a web-authoring software developed by Microsoft. Since it utilizes some special coding, an extra piece of software is required on the server called FrontPage Extensions. This software enable]]> <![CDATA[Do you support JSP?]]> At this time, we do not provide JSP support on our shared hosting servers.]]> <![CDATA[Will you put ads on my site?]]> No. Webservio does not put any ads on your site. You are in complete control of the content of your website. ]]> <![CDATA[Do your servers support Microsoft SharePoint?]]> We do not offer SharePoint or SharePoint Team Services.]]> <![CDATA[What is FTP and how do I use it?]]> FTP is an acronym for File Transfer Protocol. As the name suggests,FTP is used to transfer files between computers on a network, such as the Internet. You can use FTP to exchange files between computer accounts, to transfer files b]]> <![CDATA[Web Tools]]> We offer you a number of free online tools, some of them also with APIs so you can integrate them in your sites in matter of minutes. For more details visit our site <![CDATA[How to create a backup of your website using an FTP client]]>

What is FTP and how do I use it? for general information about FTP.


  1. Start Filezilla and choose "]]> <![CDATA[What are the Webservio IP ranges for my firewall, server, and or SPF settings?]]>
    • 208.82.180.0/22
    • 199.15.255.0/24
    ]]>