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Knowledgebase Categories |
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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Is there a free SSH program for windows | |
| The answer is yes. Please follow this link for more information and download: Open SSH for Windows. |
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| Does my shared hosting account come with a control panel? | |
| We have shared Linux Do-It-Yourself plans available with a control panel. You can sign up at http://services.webservio.net.Webservio also have VPS and Dedicated solutions available with control panels. |
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| How do I purchase an SSL for my shared hosting site? | |
| Please send an email to sales@webservio.net requesting the latest SSL pricing. Webservio offers different versions of SSL. |
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| What is shared hosting? | |
| Shared hosting is a service wherein multiple websites are hosted on a single web server. Hence, each client on the web server shares the space with other clients. This is cost effective compared to dedicated hosting (a single web server is dedicated to a website). |
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| How does Webservio's shared hosting work? | |
| When you sign up for Webservio's shared hosting service, we get the necessary details for your hosting order and set it up on the web server and the mail server. Once it is complete, we set up the DNS entries if the domain is registered through us, or send you instructions if the DNS is hosted elsewhere. |
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| What databases can I get along with my shared hosting service? | |
| In most of the Windows and Linux hosting plans we offer a free MySQL ODBC. You can also use Microsoft Access using Jet engine. However, if you require us to setup an ODBC for either Microsoft Access or SQL server, there is a one-time setup fee of $25. |
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| There are other places which offer the same hosting for 8 dollars per month. What is different in your case? | |
| One of the main differences is that we do not oversubscribe by having thousands of accounts on one server, as is the case with many providers. This can create a lot of issues which we avoid by having a threshold limit on the number of accounts to be hosted on one server. Another difference is that our support team is prompt and knowledgeable, and our customer service is top quality. |
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| How do I flush my computer's DNS cache? | |
| This is how to flush the cache in Vista, Windows 7, and Windows 8.
1. Click the Microsoft Vista Start logo in the bottom left corner of the screen
2. Click All Programs
3. Click Accessories
4. RIGHT-click on Command Prompt
5. Select Run As Administrator
6. In the command window type the following and then hit enter: ipconfig /flushdns
7. You will see the following confirmation:
Windows IP Configuration
Successfully flushed the DNS Resolver CacheFlushing the DNS in Mac OS X is an easy process, but the steps taken will depend on which version of OS X you are running.View the following online articles for more information:http://www.wikihow.com/Flush-DNS#Using_Mac_OS_Xhttps: |
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| How to Migrate and Copy Emails from an Existing Account to Webservio's Email Hosting Services | |
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Before completing the following steps, you must have received notification from our support staff that your new email hosting service has been created. Typically, an administrator must then add email accounts to the new email hosting service. Proceed below only after email users have been created!1. Create a NEW account in your desktop email client - DO NOT DELETE YOUR CURRENT, ORIGINAL EMAIL ACCOUNT. Use these settings:Account Type: IMAPIncoming Server Port: 993Outgoing Server (SMTP) Port: 465For additional instructions, refer to the applicable guide for your email client:OutlookThunderbird2. Once you have created a NEW account, you need to make it the default account. |
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| Premium Shared Hosting Website Access | |
| If you have Premium Shared Hosting, the following options may be available to access your website files and make changes. The options available to you will depend on the type of website you have, since Premium Shared Hosting is configured to maximize security for each type of site.Content Management SystemIf your site is built using a content management system (CMS), like Joomla or WordPress, you can make changes to your website using the administrative interface. By default, FTP access is disabled on these types of sites.FTPIf FTP access is available for your site, you will be able to use an FTP client, like FileZilla, to access and edit your website files. Make sure that the FTP client is configured to use SFTP, which provides an additional layer of security. TroubleshootingIn some |
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| Does Webservio backup my website? | |
| We routinely perform onsite backups of all servers on a good faith effort. BUT unless your contract includes a managed backup service, any data restores will be subject to hourly engineering rates. In addition, there is no guarantee that a backup will be available for the desired time frame. We recommend downloading a copy of your website after making any changes. Alternately, your account representative can provide you with information regarding our managed backup options.
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